Frequently Asked Questions

Choose a package and use its Request Package button, send an inquiry through the Contact page, or message Ferone on WhatsApp. Include your destination, preferred dates, number of travelers, departure city and preferred accommodation level so the quotation can be prepared accurately.

Yes. The displayed itineraries are starting points. Dates, duration, transport, accommodation category, room arrangement and activities can be adjusted before confirmation, subject to availability and supplier rules.

No. Flights are included only when they are specifically listed in the written quotation or invoice. Some packages may be quoted as land-only, while others can include domestic, regional or international flights on request.

Ferone can provide document guidance and application support for selected destinations. Visa approval is always decided by the relevant embassy, consulate or immigration authority and cannot be guaranteed by a travel agency.

Most confirmed arrangements require a deposit. The exact amount, payment deadline and remaining balance date will be stated in the quotation or invoice because airlines, hotels, parks and tour operators apply different conditions.

An instalment plan may be possible when there is enough time before travel and when supplier deadlines allow it. The agreed payment schedule must be written into the quotation or invoice before payment begins.

Tell Ferone as soon as possible. Any refund, credit, amendment fee or loss of payment depends on the cancellation date and the rules of the airline, hotel, park, transport provider or activity operator involved.

They are included only when they appear in the confirmed quotation. Entry fees can change, and optional activities such as balloon safaris, marine excursions or private upgrades may be quoted separately.

Yes. Ferone can coordinate group flights, accommodation, transfers, conferences, retreats, school or church travel and custom itineraries. Group quotations depend on rooming lists, payment deadlines and supplier availability.

Requirements depend on your nationality and destination. Travelers are responsible for holding a valid passport, required visas, vaccination documents, permits and any other entry documents. Ferone can help you understand the checklist for your trip.

Travel insurance is strongly recommended, especially for international trips, safaris and packages with non-refundable components. The policy should be reviewed carefully for medical care, cancellation, baggage and activity exclusions.

A trip is confirmed only after Ferone issues written confirmation and the required payment has been received and accepted. A quotation alone does not reserve seats, rooms or activities unless it says so in writing.